Branch Coordinator – Irving, TX

Job Details

SUMMARY:

Liaison for branch sales and installations. Coordinating office functions including the scheduling of service to customer for the branch.

DUTIES AND RESPONSIBILITIES

  • Schedule service for customers
  • Institute action plans for customer service
  • Advanced troubleshooting and follow-up
  • Track & log branch service tickets as well as sales leads and appointments
  • Audit customer billing
  • Ensure that moves and takeovers are properly processed
  • Handle business dealings: customer accounts, equipment, payments, and maintain customer good will and business
  • Tracking/logging branch service tickets / sales leads and appointments
  • Customer communications – calls, emails and messages
  • Calculate payroll, including Sales commissions and Technician/Installer points
  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees, customers, and suppliers
  • Assist with all other tasks as needed or assigned
  • Proficient knowledge in Excel
  • Perform all other duties as required
  • Work effectively as a team contributor on all assignments
  • Follow Policy & Procedures
  • Follow all safety requirements and maintain a safe working environment at all times
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Ability to pass alarm monitoring certification
  • Must demonstrate exceptional organizational skills
  • Ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills
  • High School Graduate or equivalent